Get a free assessment that shows if your team is using AI—or just clicking around.

Brick.
Home
Menu
  • About
  • Services
  • Executive AI Coaching
  • Use cases
  • Contact
  • FAQ
  • Career
Brick.
Home
Menu
  • About
  • Services
  • Executive AI Coaching
  • Use cases
  • Contact
  • FAQ
  • Career
More
  • Home
  • Menu
    • About
    • Services
    • Executive AI Coaching
    • Use cases
    • Contact
    • FAQ
    • Career
  • Home
  • Menu
    • About
    • Services
    • Executive AI Coaching
    • Use cases
    • Contact
    • FAQ
    • Career
AI will change work, are you ahead or behind?

Is your team ahead of the curve? No?

You are not alone.

Everyone bought the tools.
Very few rewired the humans.

White-collar professionals have AI tools… but no roadmap to use them effectively.

This is not a tech problem, it is an operating model problem.

The impact

By 2030, 60–70% of white-collar roles will rely on AI use—directly or indirectly.
McKinsey puts the value on the table at €11 trillion. The companies who train their teams now will take it.
The rest? They’ll be working for them.

AI Use Cases Across Sectors—From CX to Procurement

Customer Service & BPO

Retail & E-commerce Ops

Retail & E-commerce Ops

Customer service running smoother

Battle-tested prompt stacks for QA, coaching, live chat, post-call summaries, and knowledge base upkeep.


You don’t need another LMS. You need tools that shave 45 seconds off every ticket and make your agents sound 10x sharper in front of a customer.


Case study

Retail & E-commerce Ops

Retail & E-commerce Ops

Retail & E-commerce Ops

Store managers and CROs focusing on what matters

Copy-paste systems for store audits, merch comms, supply issue escalations, and campaign rollouts.


Your frontline and HQ teams can’t wait for IT to “roll out automation.” We hand them workflows they can use today—and plug straight into Google Workspace or Slack.

PS (Legal, HR, Finance)

Retail & E-commerce Ops

Logistics & Supply Chain

Professional services, HR, Legal anD finance becomes more productive with AI tools from Google

Role-specific prompt stacks for drafting, reviewing, summarising, and compliance documentation.


You already have the tools (Microsoft 365, Copilot, Notion). We make your people dangerous with them.
These are not “AI templates.” These are “You’ve got 9 minutes before client call—go” systems.

Logistics & Supply Chain

Healthcare Admin & Life Sciences Ops

Logistics & Supply Chain

Language that gets freight unstuck, root-cause escalations written like Ops VPs, and AI-assisted SOPs that actually spread.


Operations run on speed. We bring prompt stacks that reduce noise, increase throughput, and build compounding efficiency across roles.

Media & Marketing Teams

Healthcare Admin & Life Sciences Ops

Healthcare Admin & Life Sciences Ops

Creative-on-demand kits: campaign ideation, A/B testing stacks, tone-tuning engines for every client brief.


No more “we’ll get back to you Monday.” Brick stacks compress cycles. You stay in flow. The creative drops.

Healthcare Admin & Life Sciences Ops

Healthcare Admin & Life Sciences Ops

Healthcare Admin & Life Sciences Ops

Stacks for patient comms, policy updates, cross-role handoffs, and internal training refreshes.


These teams drown in compliance decks and coordination chaos. We bring stacks that actually get used—by nurses, admin, and analysts alike.

Tool-agnostic. Behavior-driven. That’s how adoption sticks.

teams use cases

Customer Service Team Lead

Customer Service Team Lead

Customer Service Team Lead

Manager using smart tools to help his team succeed

Stacks for call summaries, agent coaching, live escalations, and shift briefings.


These leads juggle SLAs, QA feedback, and team morale—usually in five tabs and a Slack DM. We give them copy-paste systems in Google Workspace that cut prep time and boost clarity.



Case study

HR Business Partner (HRBP)

Customer Service Team Lead

Customer Service Team Lead

HR maanger using AI to create a better workplace

Stacks for policy rollouts, onboarding docs, 1:1 prep, and exit insights.


They’re expected to be strategic, but spend hours formatting PDFs and chasing old templates. We give them fast stacks to write better, onboard sharper, and actually coach—not just file.

Ops Manager

Customer Service Team Lead

Legal Associate

Operations manager becoming more productive using AI

Stacks for weekly KPI reporting, SOP rewrites, issue escalations, and process audits.


They don’t need another dashboard—they need answers that write themselves. Brick plugs into Sheets, Docs, and Slides to create clean, trustable reports with zero analyst lag.

Legal Associate

Procurement Manager

Legal Associate

Legal team working smarter with Google Cloud

tacks for memo drafting, clause comparison, doc summaries, and partner-ready formatting.


They’re fast thinkers buried under slow tasks. We speed up the low-leverage work—so they can bring sharper thinking to the stuff that matters.

Procurement Manager

Procurement Manager

Procurement Manager

Procurement Manager focusing on making good deals.

Stacks for vendor evaluations, price benchmarking, contract redlines, and stakeholder updates.


They’re stuck parsing 40-page PDFs, comparing Excel quotes, and writing updates nobody reads. We give them fast, clean stacks that slash manual work and elevate their strategic game.

CEO

Procurement Manager

Procurement Manager

CEO, COO, CRO working smarter with Google, ChatGPT and Microsoft CoPilot

Stacks for board preps, market signal scans, strategic narratives, and exec team alignment.


They don’t need to “learn AI.” They need leverage—fast. Brick gives them edge-of-desk systems that turn noise into clarity, helping them move faster, sound sharper, and lead smarter.


Learn More

case study - Customer Service & BPO

"We Already Had the Tools. Brick Made Them Useful"


Client: Leading Nordic BPO  (300 agents, Google Workspace org)
Focus: CS Operations for tech + telecom clients
Tool stack: Google Workspace, Gemini for Workspace, Google Cloud Sheets & App Scripts — underused, undertrained


🧨 The Problem:

Team leads and ops managers were drowning in dashboards, ticket tags, and manual follow-ups.
They had Google Workspace licenses and Gemini access—but no playbook for how to actually run teams better with it.


Leads were still:

  • Copy-pasting post-call notes into Sheets
  • Writing performance reviews from scratch
  • Asking QA for weekly summaries they never read
  • Coaching from gut feel, not data
  • Managing SLAs with stickies and Slack reminders
     

The tech was there. The behavior wasn’t.


The Brick Drop:

Brick ran a 4-week ops sprint, targeting team leads and frontline managers.
We didn’t “train on Gemini.”
We rewired workflows using Gemini + Sheets + Docs + Slides + Drive. Fast.

Dropped Stacks:

  •  Agent Review Builder – Plug into QA sheets + generate coaching slides, per rep, per week. Done in 3 clicks.
  • Weekly Ops Pulse Kit – Summarize 5 tabs of KPIs into a 3-slide deck. Pre-written insights.
  • Follow-Up Composer – After-call emails drafted in Docs, styled per client tone, and logged automatically.
  • CSAT Narrative Extractor – Pulls real voice-of-customer from Forms/Sheets, summarized for exec readouts.
  • Policy & Macro Update Helper – Ingests old macros or guidelines, suggests rewritten versions in line with QA flags.
     

Shift for Managers:

  • No new platform. Everything inside Google Workspace.
  • No extra headcount. The tools they already pay for—finally pulling weight.
  • No AI babysitting. Team leads learned how to generate, review, and ship ops material in minutes.
     

The Outcome (by Day 30):

  • 15 team leads & managers using prompt stacks weekly
  • Agent coaching docs: ↓ from 4 hours/week to 40 mins
  • KPI reporting decks: shipped automatically every Friday, no ops analyst needed
  • Ticket escalations: reduced 19% from better post-call clarity + macros
  • Manager quote: “I spend less time preparing to manage, and more time actually managing.”
     

What Almost Killed It:

  • Gemini was still seen as “an intern that messes up.”
    → We turned it into a smart ops assistant—but only by pairing it with proven stacks + structured prompts + Sheet-driven input.
     

Why It Worked:

  • We didn’t pitch AI—we built workflows.
  • We met managers where they live: in Gmail, in Sheets, in Docs.
  • We didn’t need them to adopt a new mindset. We just gave them the stacks to move faster, cleaner, sharper.
     

Still wondering how to turn Google Workspace into an actual operations engine?
Brick has the stacks. You’ve got the licenses. Let’s make them print time.


Drop us a line!

In a rush?

Call
  • Home
  • About
  • Services
  • Executive AI Coaching
  • Use cases
  • FAQ
  • Career

Brick - hi@brickplease.com

Copyright © 2025 Brick - All Rights Reserved.

Deploy us. Use us. Outgrow us.

You ahead of the curve? No?

Let’s see if your team’s ready—or just pretending.
We run a no-fluff, free AI readiness check.
If there’s leverage to unlock, we’ll find it. If not, we’ll tell you straight.

Sign me up!

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept