Everyone bought the tools.
Very few rewired the humans.
White-collar professionals have AI tools… but no roadmap to use them effectively.
This is not a tech problem, it is an operating model problem.
By 2030, 60–70% of white-collar roles will rely on AI use—directly or indirectly.
McKinsey puts the value on the table at €11 trillion. The companies who train their teams now will take it.
The rest? They’ll be working for them.
Battle-tested prompt stacks for QA, coaching, live chat, post-call summaries, and knowledge base upkeep.
You don’t need another LMS. You need tools that shave 45 seconds off every ticket and make your agents sound 10x sharper in front of a customer.
Copy-paste systems for store audits, merch comms, supply issue escalations, and campaign rollouts.
Your frontline and HQ teams can’t wait for IT to “roll out automation.” We hand them workflows they can use today—and plug straight into Google Workspace or Slack.
Role-specific prompt stacks for drafting, reviewing, summarising, and compliance documentation.
You already have the tools (Microsoft 365, Copilot, Notion). We make your people dangerous with them.
These are not “AI templates.” These are “You’ve got 9 minutes before client call—go” systems.
Language that gets freight unstuck, root-cause escalations written like Ops VPs, and AI-assisted SOPs that actually spread.
Operations run on speed. We bring prompt stacks that reduce noise, increase throughput, and build compounding efficiency across roles.
Creative-on-demand kits: campaign ideation, A/B testing stacks, tone-tuning engines for every client brief.
No more “we’ll get back to you Monday.” Brick stacks compress cycles. You stay in flow. The creative drops.
Stacks for patient comms, policy updates, cross-role handoffs, and internal training refreshes.
These teams drown in compliance decks and coordination chaos. We bring stacks that actually get used—by nurses, admin, and analysts alike.
Stacks for call summaries, agent coaching, live escalations, and shift briefings.
These leads juggle SLAs, QA feedback, and team morale—usually in five tabs and a Slack DM. We give them copy-paste systems in Google Workspace that cut prep time and boost clarity.
Stacks for policy rollouts, onboarding docs, 1:1 prep, and exit insights.
They’re expected to be strategic, but spend hours formatting PDFs and chasing old templates. We give them fast stacks to write better, onboard sharper, and actually coach—not just file.
Stacks for weekly KPI reporting, SOP rewrites, issue escalations, and process audits.
They don’t need another dashboard—they need answers that write themselves. Brick plugs into Sheets, Docs, and Slides to create clean, trustable reports with zero analyst lag.
tacks for memo drafting, clause comparison, doc summaries, and partner-ready formatting.
They’re fast thinkers buried under slow tasks. We speed up the low-leverage work—so they can bring sharper thinking to the stuff that matters.
Stacks for vendor evaluations, price benchmarking, contract redlines, and stakeholder updates.
They’re stuck parsing 40-page PDFs, comparing Excel quotes, and writing updates nobody reads. We give them fast, clean stacks that slash manual work and elevate their strategic game.
Stacks for board preps, market signal scans, strategic narratives, and exec team alignment.
They don’t need to “learn AI.” They need leverage—fast. Brick gives them edge-of-desk systems that turn noise into clarity, helping them move faster, sound sharper, and lead smarter.
Client: Leading Nordic BPO (300 agents, Google Workspace org)
Focus: CS Operations for tech + telecom clients
Tool stack: Google Workspace, Gemini for Workspace, Google Cloud Sheets & App Scripts — underused, undertrained
Team leads and ops managers were drowning in dashboards, ticket tags, and manual follow-ups.
They had Google Workspace licenses and Gemini access—but no playbook for how to actually run teams better with it.
Leads were still:
The tech was there. The behavior wasn’t.
Brick ran a 4-week ops sprint, targeting team leads and frontline managers.
We didn’t “train on Gemini.”
We rewired workflows using Gemini + Sheets + Docs + Slides + Drive. Fast.
Dropped Stacks:
Still wondering how to turn Google Workspace into an actual operations engine?
Brick has the stacks. You’ve got the licenses. Let’s make them print time.
Let’s see if your team’s ready—or just pretending.
We run a no-fluff, free AI readiness check.
If there’s leverage to unlock, we’ll find it. If not, we’ll tell you straight.
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